Our hours of operation are: Sunday, Monday & Major Holidays closed; Tuesday & Wednesday 12:00pm-5:00pm; Thursday & Friday 12:00pm-8:00pm; Saturday 9:00am-3:00pm. In the event of bad weather, we will be following the schedule for Baltimore City Schools and all appointments will be moved to the same time slot on the next opening day. If you need an appointment anytime other than the times listed please contact Erica.
The Skin Den is located inside of Salontra Select Suites next door to Shoppers in Catonsville Plaza. This is out Route 40 West.
We ask that you arrive 15 minutes before your scheduled appointment to allow time for filling out paperwork and changing clothes.
If receiving a Brazilian or bikini wax; hair must be at least 1/4 of an inch for waxing. Waxing in the bikini area will not be performed during menstruation. If you are concerned about pain feel free to take a pain reliever 30 minutes before your appointment.
For customers using coupons purchased through websites such as Living Social or Groupon, failure to cancel your appointment within 24 hours will result in them having to pay the difference on the deal value.
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give 24 hours advance notice your deposit will be nonrefundable. If using Groupon, $25.00 will be deducted from your Groupon voucher and you will be responsible for the difference at time of service.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” Your deposit will be nonrefundable.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
We look forward to serving you!